Privacy Policy
OT Solutions Inc. ("OT Solutions", "we", "us", or "our") respects the privacy of visitors to our website at otsolutions.ca. This policy describes what personal information we collect, how we use it, and the rights you have over that information under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the Alberta Personal Information Protection Act (PIPA).
Information we collect
We collect personal information only when you choose to provide it to us, primarily through the contact form on our website. The information we collect through that form includes:
- Your name
- Your email address
- Your company name (optional)
- Your phone number (optional)
- The contents of your message
We also collect a limited amount of technical information automatically when you visit our website, including your IP address, browser type, referring URL, pages viewed, and the date and time of your visit. This information is collected through Google Analytics 4 and Microsoft Clarity for the purposes of understanding how our site is used and improving its content. Microsoft Clarity may also record session interactions (mouse movements, scrolls, and clicks) in aggregate. No payment information is collected through this site.
How we use your information
We use the information you provide to:
- Respond to your inquiry and provide the consulting services you request
- Communicate with you about prospective or ongoing engagements
- Improve our website and the quality of our services
We do not use your personal information for marketing communications unless you have explicitly opted in, and we do not sell or rent your personal information to any third party.
Sharing of information
We do not share your personal information with third parties except as follows:
- Service providers who help us operate the website (for example, our website host and form-submission infrastructure) and who are contractually required to handle the information securely.
- Analytics providers (Google Analytics, Microsoft Clarity) that process limited technical information on our behalf as described above.
- When required by law, including in response to a lawful request by a public authority or to comply with a legal obligation.
Cookies and tracking
This website uses cookies and similar technologies for analytics purposes. You can disable cookies in your browser settings; doing so will not affect the core functionality of the website. We do not use cookies for advertising or remarketing purposes.
Data retention
We retain personal information you provide through the contact form for as long as necessary to respond to your inquiry and for a reasonable period afterward to maintain a record of our communications. You may request deletion of your information at any time by contacting us using the details below.
Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. The contact form on this website is transmitted over an encrypted (HTTPS) connection. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.
Your rights
Under PIPEDA and Alberta PIPA, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Withdraw your consent to our use of your information (subject to legal or contractual restrictions)
- Lodge a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta
Contact
To exercise any of the rights above, ask a question about this policy, or request that we delete your personal information, please contact us:
- Email: OTSolutions@shaw.ca
- Phone: +1 (780) 243–5796
- Mail: OT Solutions Inc., Sherwood Park, Alberta, Canada
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through a notice on this page.